At MS Furnishings, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that there may be instances where you need to return or exchange a purchase. This Return Policy outlines the guidelines and procedures for returning or exchanging items purchased from MS Furnishings. Please read this policy carefully before making a purchase.
- Eligibility for Returns:
1.1. To be eligible for a return, the item(s) must meet the following criteria: - The item(s) must have been purchased directly from MS Furnishings. - The item(s) must be in their original condition, unused, and with all original tags and packaging intact. - Customized or personalized items cannot be returned, unless they are defective or damaged upon arrival. - Clearance or sale items may have different return eligibility, which will be indicated at the time of purchase.
- Return Process:
2.1. To initiate a return, please follow these steps: - Contact our customer service team within [insert number of days, e.g., 14 days] of receiving your order, either by phone or email, to request a return. - Provide your order number, the item(s) you wish to return, and the reason for the return. - Our customer service team will guide you through the return process and provide you with a Return Authorization Number (RAN) if the return is approved.
2.2. Pack the item(s) securely in the original packaging, including all accessories and documentation that came with the product.
2.3. Clearly write the provided RAN on the outside of the package.
2.4. Ship the item(s) back to the designated return address, which will be provided to you by our customer service team.
2.5. Please note that customers are responsible for all shipping costs associated with the return, unless the return is due to an error on our part or the item is defective or damaged.
- Refund or Exchange:
3.1. Once we receive the returned item(s) and verify their condition, we will process your refund or exchange based on your preference and our stock availability.
3.2. Refunds will be issued in the original form of payment used for the purchase. Please allow [insert number of days, e.g., 7-10 business days] for the refund to be processed and reflected in your account.
3.3. If you opt for an exchange, we will ship the requested replacement item(s) to you, subject to availability. If the requested item(s) is not available, we will contact you to discuss alternative options.
- Non-Returnable Items:
4.1. The following items are non-returnable: - Customized or personalized items (unless defective or damaged) - Gift cards
- Damaged or Defective Items:
5.1. In the event that you receive a damaged or defective item, please contact our customer service team immediately. We will guide you through the return process and provide a prepaid shipping label for the return.
5.2. Once we receive the damaged or defective item, we will inspect it and either issue a refund or exchange, depending on your preference and our stock availability.
- Final Sale Items:
6.1. Certain items may be marked as "Final Sale" and are not eligible for return or exchange. These items will be clearly indicated at the time of purchase.
- Changes to the Return Policy:
7.1. MS Furnishings reserves the right to modify or update this Return Policy at any time without prior notice. The revised policy will be effective upon posting on our website.
If you have any further questions or require
